Reference

Terms that shape your access

These terms explain how you open, use and close an account with sattamatak, and what we can accept when local law permits access.

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sattamatak Terms that shape your access
CONTACT PATHS

How to Reach the Policy Team

If a clause feels unclear, send us the exact line from the email linked to your account. We use that record to confirm identity before we discuss access changes, closures or corrections.

Email Write from the email linked to your account and include the clause number, mobile number and any transfer reference. We use those details to confirm the request before we share account-specific action.
In-account form Use the form inside your account when you want a written trail beside the profile. It is the cleanest place to ask for a correction, raise a mismatch or request a fresh check on a hold.
Phone Call only when the matter is urgent and you can answer identity checks on the spot. For privacy, we may move the case back to written form before any account detail is shared.
RECORD CARE

How We Handle Your Records

We keep the policy side of your account tied to the details you submit, the device signals we record and the cookie settings you accept.

Data handling

We store the details you submit for account use, identity checks and transaction matching.

Cookies

Cookie settings help us remember your language choice, session state and whether a device has already passed a check.

Security

We watch for logins from new devices, copied credentials and repeated failed attempts.

Retention

We keep records only for the period needed to settle requests, meet legal duties and resolve disputes.

Changes

When the terms change, we post the updated text and adjust the effective date.

Contact

For corrections, objections or closure requests, write from the registered email or mobile number.

Common Questions About the Terms

These questions cover access, consent, transfers, document checks and the way we handle corrections. If your case is unusual, the written terms and local law take priority over any short answer here. We answer from the account record linked to your email or mobile number, so keep those details current before you ask us to change anything.

You can open one only where local law permits access and where the details you submit match the record we can verify. If rules differ by region, the stricter local rule applies.

Yes. We may update them when the account process, legal duty or security check changes. The posted version and effective date control future activity from that point. Please read the new wording before sending another request.

A request can pause if the name, number, device signal or payment reference does not line up, or if we need more detail to confirm who is asking. That protects the account record.

Send a written message from the contact on file and say exactly what needs updating. If the change affects identity, we may ask for a document check before we edit the record.

We keep the files needed for account use, transfer matching, dispute handling and legal duties. Once that period ends, we archive or remove them under our retention schedule.

Write from the registered contact and ask for closure in plain words. We may confirm identity first, then handle the request and keep only the records required by law.

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